l89 bed Privacy Policy

l89 bed collects two main categories of information from you — information you provide directly and information generated automatically while you use the platform.

1.1 Information Provided Directly

When you open an account or update your profile, you are required to provide the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Relevant details from your national ID card or passport (where identity verification is required)
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account)
• Messages or attachments you send when contacting customer support

1.2 Automatically Collected Information

When you use the l89 bed website or app, certain technical data is automatically recorded in our systems. This information does not directly identify you, but is used to improve service quality:

• IP address and device type
• Browser version and operating system
• Logs of which pages of the site you visited and for how long
• Game session and betting history
• Cookies and similar tracking technologies (details in section 7)

1.3 Information Received from Third Parties

In some cases, limited information may reach us through payment processing partners or identity verification services. This information is used solely to keep your transactions secure and to prevent fraud.

l89 bed uses the information it collects only for specific purposes. Under no circumstances is your information sold to third parties for commercial purposes.

2.1 Account Management and Security

Using your name, mobile number, and ID details, we ensure that the same person is not opening multiple accounts and that only the authorised person is logging into an account. This information is also essential for age verification (21+).

2.2 Payment Processing

During deposits and withdrawals, your payment information is securely shared with the relevant service provider (bKash, Nagad, Rocket, Upay or a bank) — solely to complete the transaction, for no other reason.

2.3 Providing Customer Support

Records of our live chat or email conversations with you are kept so that you do not have to repeat the details of a previous issue in future contacts. This improves the quality of customer support.

2.4 Responsible Gaming Monitoring

By analysing your game history and betting patterns we try to identify unusual activity. This is for your own protection. Upholding the responsible gaming guidelines at l89 bed is part of our commitment.

2.5 Platform Improvement

Aggregate (non-personal) data about which games are played most and which pages receive the most time helps us make our service more useful.

l89 bed never sells your personal information. In the limited situations below, specific information may be shared:

3.1 Service Provider Partners

Payment gateways, identity verification services, and game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.) receive limited information as needed for operational purposes. They are contractually bound to keep that information secure.

3.2 Legal Obligations

If we are required to disclose information by a court order, government directive, or applicable law, we are obliged to comply. However, only the minimum amount of information legally required will be disclosed.

3.3 Fraud Prevention

Where there is confirmed suspicion of account theft or payment fraud, coordination with the relevant payment service provider may occur — entirely for your protection.

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Outside the situations described above, your information is not sent to any advertising agency, data broker, or unrelated third party.

All related information remains in our systems while your account is active. Even after an account is closed or becomes inactive, certain information must be retained in the following cases:

• Financial transaction records — for as long as required to meet legal obligations
• Identity verification documents — in accordance with regulatory authority directives
• Customer support conversations — for a limited period to maintain service quality

Once the legal obligations mentioned above have ended, information is securely deleted or transformed in a way that makes it impossible to identify you any further.

l89 bed uses multiple layers of security technology to keep your information safe:

5.1 SSL Encryption

SSL (Secure Sockets Layer) technology is active on every page of our site, encrypting all information exchanged between your browser and our servers. You can confirm this by looking for the padlock icon in your browser's address bar.

5.2 Server Security

Our database servers are protected by firewalls and access controls. Only authorised staff can access specific data, and every access is recorded as a log.

5.3 Account Security

Passwords are stored in encrypted form — no l89 bed staff member can read your password. For unusual login attempts, OTP verification and temporary account locking are in place.

5.4 Payment Security

When transactions are made through mobile banking services such as bKash, Nagad, Rocket, and Upay, we do not store complete payment details — only the transaction reference and amount are kept.

As a user of l89 bed, you have several important rights over your own information:

6.1 Right to Access

If you want to know what information we hold about you, contact our support team. Once your identity is confirmed, we will provide a copy.

6.2 Right to Correction

If any information in your account is incorrect or outdated, you can request a correction through account settings or via support.

6.3 Right to Deletion

After closing your account, you may request deletion of information that no longer has any legal purpose. Some information must be retained due to legal obligations; in such cases, the reason will be explained.

6.4 Right to Object to Processing

If you wish to opt out of marketing communications (email or messages), inform the support team and it will be acted upon. However, it is not possible to block the processing of information necessary for game operations and security.

6.5 Right to Lodge a Complaint

If you have any complaint about how we use your information, contact us directly first — we will resolve it as quickly as possible.

Cookies are small text files stored in your browser. l89 bed uses cookies for the following purposes:

7.1 Essential Cookies

These cookies are required for the site to function properly — for keeping login sessions active, managing security tokens, and remembering language preferences. They cannot be turned off.

7.2 Functional Cookies

Used to remember your preferred game categories, display settings, and similar preferences. Turning these off means you will need to re-enter your settings each time.

7.3 Analytics Cookies

Used to collect anonymous statistics to understand how well the site is performing. This information is not linked to any individual.

7.4 Cookie Controls

You can delete non-essential cookies or stop accepting new cookies at any time through your browser settings. However, some site features may become limited as a result.

l89 bed strictly does not collect information from anyone under 21 years of age. Age is verified at registration and additional documents may be requested in suspicious cases.

If you believe that a minor's information has been collected without our knowledge, contact us immediately — the relevant account and information will be deleted promptly.

For more information on responsible and safe gaming, visit our responsible gaming guidelines page.

l89 bed reserves the right to update this policy at any time due to changes in the service, the addition of new technology, or changes in applicable law.

If significant changes are made, you will be notified via your registered mobile number or email, and the "Last Updated" date at the top of the page will change. Continued use of the site after any changes will be considered acceptance of the new policy.

If you need a previous version of this policy, request it from our support team. To learn about our overall terms of use, read the Terms and Conditions page.

If you have any questions, complaints, or requests to delete information regarding this privacy policy, contact l89 bed's support team. Our team is available seven days a week, twenty-four hours a day to assist in Bangla and English.

You can also visit our FAQ section for answers to common questions — it covers many questions about accounts, payments, and security.